Craftsmanship Issues

We offer complimentary care for 1 year, with jewellery replacement for any craftsmanship issues. Craftsmanship issues include broken; gemstones, pearls, links or closures.

Tarnishing

We offer complimentary care for 6-months, with jewellery replacement for any tarnishing.

What to do

Please email customercare@teaantequila.com with your order number and a photograph of your piece. A replacement will be sent out to you on receipt of your return.

Outside of the complimentary care window

We offer a Lifetime Plating Service, with jewellery replacements for £40 when you return your piece to us, details below.

Craftsmanship Issues

We offer complimentary care for 3 months, with jewellery replacement for any craftsmanship issues. After this period, and within 1 year of purchase, you’ll receive a credit note for the full value of your piece. Craftsmanship issues include broken; gemstones, pearls, links or closures.

Tarnishing

We offer complimentary care for 3 months, with jewellery replacement for any tarnishing.

What to do

Please email customercare@teaantequila.com with your order number and a photograph of your piece.

Outside of the complimentary care window

We offer a Lifetime Plating Service, with jewellery replacements for £40 plus international shipping fees when you return your piece to us, details below.

Make it last forever.

Plated jewellery will eventually loose it's shine, beyond the complementary care window, our Lifetime Plating Service lets you replace it at any time for £40.

Simply email customercare@teaandtequila.com with your order number (or the customer's name if it was a gift) and a photo of your piece.

Once confirmed, you will be sent an invoice link for £40.

You’ll send it back to us covering the shipping cost, please use a secure, trackable service and discreet packaging. Once checked as structurally sound we’ll ship you a freshly re-plated twin, restored to its original glow.

It’s our way of keeping your favourite piece shining forever, and our jewellery pieces circular with minimal waste.

If your piece is damaged we will route you to our studio repair service.

Make it last forever.

Beyond the complementary care window, for any breakages or missing stones, our Studio Repair Service will quote case-by-case for a replacement for up to £40 depending on the craftsmanship required.

Simply email customercare@teaandtequila.com with your order number (or the customer's name if it was a gift) and a photo of your piece.

When confirmed you will be sent an invoice link for the agreed service fee.

You’ll send it back to us covering the shipping cost, please use a secure, trackable service and discreet packaging. Once checked, we’ll ship you a freshly re-plated twin, restored to its original glow.

It’s our way of keeping your favourite piece shining forever, and our jewellery pieces circular with minimal waste.

Our gemstones will bring you love - but it’s a two-way relationship. They need your love and care too! 💛

The 18ct gold and sterling silver plating coats the brass, silver, and tin base metals.
With the right care, you can extend both the life and the enjoyment of your jewellery.

Please be mindful of acidic substances as they can damage plated surfaces.
Avoid exposing your pieces to water, perfume, or hand sanitiser.

Keep in mind that skin chemistry is personal - the way your natural oils interact with different metals and plating varies from person to person.

For best results when cleaning, use a soft cotton cloth to gently polish your pieces.

Caring for your jewellery helps preserve its shine and lets it keep adding beauty to your life for years to come. ✨

Cactus Leather: The key to maintaining your leather pieces is to immediately clean stains with a slightly wet non-abrasive cloth (such as a micro-fiber towel) and mild soap. We recommend hand-washing your pieces only when necessary to keep the longevity of the leather. Do not tumble dry.

Woven Fabric: The Loom fabric is woven and delicate. We suggest only hand-washing without scrubbing in cold water inside out, with mild detergent and leaving your pieces to hang dry naturally (never use a hot dryer) to prevent shrinkage and to preserve the colour and softness of the fabric.

Linen or Cotton: Can be both hand-washed and machine-washed in cold water, on a delicate cycle with mild detergent. Should be drained without twisting and hung in a cool, dry place to dry.

Tencel: Dry cleaning is usually preferable. Can be washed separately in a machine in cold water and on a delicate cycle, with mild detergent. Under no circumstances should these pieces be tumble dried - they should be drained without twisting and then dried in a cool dry place.

Craftsmanship Issues

We offer a full refund or complimentary replacement within 14 days of delivery.

Craftsmanship Issues = Faults on arrival, such as; zippers, missing or non-functional buttons, open seams and fabric defects.