We design our products to last and we are very close to the production process. They are carefully handmade by indigenous artisans we partner with all over Mexico. They are made using traditional techniques including hand-beading and hand-weaving using a waist loom, which makes each and every product special and one-of-a-kind.
 
| custom trousers length |
 
In order to minimise waste, we offer a length customisation service for the Loom Collection trousers. Include a note of the trouser length you desire at checkout and we will create your customised trousers within 3 weeks for a small customisation fee of £20.00

| free repair services |

We truly believe in providing our customers with lasting pieces. Which is why, should something happen to your Tea & Tequila piece, we offer a free repairing services. 

Whether you're having trouble with your bag, garment or jewellery, you can email us at customercare@teaandtequila.com and we will make sure to do our best to find the right solution for you :)

| aftercare tips & tricks |

 
We also have a few little tips that you can use to take care of your Tea & Tequila pieces based on their respective materials
 
Cactus and real leather pieces
The key to maintaining your leather pieces is to immediately clean stains with a slightly wet non-abrasive cloth (such as a micro-fiber towel) and mild soap. We recommend hand-washing your pieces only when necessary to keep the longevity of the leather. Do not tumble dry.
 
Velvet pieces
Ideally, you should brush your velvet pieces regularly using a soft clothing brush to avoid build up of residue. We suggest brushing every week or so.
Velvet absorbs liquid. In the case your item has a wet patch, don't worry! Steam the area (do not steam directly on the material) using a steamer and use a soft clothing brush to buff out the patch.
 
Artesana 100% cotton pieces
The artesana fabric is hand-woven and delicate. We suggest to only hand-wash in cold water, with mild detergent and hang dry naturally, (never use a hot dryer) to prevent shrinkage and preserve the colour and softness of the fabric
 
Linen and 100% cotton pieces

When hand washing is not an option, use the most delicate cycle on your machine. The use of cold water is recommended and never hot water unless you intend to have the cotton item to shrink. Turn the piece inside out to protect the outer side when washing and prevent the sun from fading the fabric while drying. 

 
Gold-plated pieces (Jewellery & Accessories)
Acidic substances can damage your gold plated accessories. Hence, you should:
  • avoid applying perfume directly on your plated pieces
  • avoid swimming in your plated pieces
For maintenance, you can clean your plated accessories with a cotton ball or a soft cloth to remove dust and dirt. 
 
 
Lastly, we are always looking to improve. So, if you have any feedback and suggestions, we would be more delighted to hear about them! We value and appreciate your input ✨
E-mail us at customercare@teaandtequila.com