1. Follow the instructions provided in our Returns Portal.
2. Use the supplied label to send your item(s) back.
3. Returned items must be in perfect condition and in their original packaging.
4. Once received, your return will go through a quality check.
5. After the item(s) are approved, we’ll notify you and process your exchange or refund (original shipping costs are non-refundable).
6. Please allow up to 7 days for processing.

If you’re experiencing any structural or plating issues with your jewellery, please visit our Replacement Service page to submit a replacement request. 

Please note:  We’re unable to process replacement requests by email, only through the replacement form.

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