contact us
We aim to respond within 1–3 business days. We don’t work on weekends, and replies may take a little longer during busy periods or due to time zone differences, as our customer care team is based in Mexico City.
Before reaching out, you may find a quick answer to your question on our FAQs page.
For returns, exchanges, or general enquiries, please contact us at customercare@teaandtequila.com, including your order number or the full name of the original purchaser (if applicable), along with a clear description of the issue.
If you’re experiencing any structural or plating issues with your jewellery, please visit our Replacement Service page to submit a replacement request.
Please note: We’re unable to process replacement requests by email, only through the replacement form.
• Collaborations & marketing: marketing@teaandtequila.com
•Corporate gifting & wholesale: wholesale@teaandtequila.com
• Press enquiries: press@teaandtequila.com
Just a general question? Fill out this form and we’ll get back to you as soon as we can ✨