Returns & Exchanges
We want you to love every piece. If something isn’t quite right, our customer care team in London and Mexico City is here to help with returns and exchanges✨ Simply get in touch and we’ll take care of the rest
Gift cards, sample and archive-sale pieces, earrings, and custom-made items are final sale and cannot be exchanged or refunded.
Email customercare@teaandtequila.com to request a return.
- Refunds: available within 14 days of delivery
- Exchanges: available within 30 days of delivery
Items must be unused, in original condition, with all tags and packaging intact.
Customers cover return shipping unless the item is faulty. If faulty, shipping costs are reimbursed after inspection.
We strongly recommend a tracked, insured service and secure packaging - especially for jewellery (please avoid visible or unprotected packaging).
If items arrive safely back at our warehouse, we may offer a replacement. Otherwise, only 50% of the order value may be refunded. Original shipping fees are non-refundable.
Refunds are processed once the return is received and approved.
For any delay, please check with your bank first, then contact us if needed.
Gift returns are issued as store credit.
Faulty items will be replaced, with return shipping reimbursed after inspection.