We usually ship within 2–3 business days, but during busy periods processing may take longer. You’ll receive a notification with tracking once your order is dispatched.

We ship worldwide. UK and international orders are usually sent via Royal Mail or DHL. Delivery times vary depending on the destination and courier.

If your order hasn’t been shipped yet, please email us as soon as possible. Once dispatched, changes and cancellations are not possible.

 Refunds are available within 14 days of receiving your order. Exchanges are available within 30 days. Items must be unused, with labels attached and in original condition.

Non-returnable items:

• Earrings
  
  
• Gift cards
  
  
• Warehouse sale items
  
  
• Sample sale items, including those purchased in person
  
  

To start a return, please email customercare@teaandtequila.com with your order number and the reason for the return. 

Faulty items: We offer a one-year guarantee. Email customercare@teaandtequila.com with your order number and clear photos of the issue so we can help with next steps.

Return shipping costs are the customer’s responsibility unless the item is faulty. We recommend a trackable service.

Store pieces in a soft pouch or box, separated to avoid scratches. Remove before showering, swimming, or sleeping. Apply perfumes and lotions before putting on your jewellery. Gently wipe with a soft cloth after wear and keep away from direct sunlight.

For UK jewellery customers, we offer a free replacement within 12 months for manufacturing issues; after 12 months a £40 replacement fee applies. Tarnishing is covered for 6 months from purchase, and UK items must be returned before we ship the replacement. 

For international jewellery orders, manufacturing issues and tarnishing reported within 3 months receive a free replacement; from 3 to 12 months we issue a credit note for the full product value. 

For apparel, on-arrival manufacturing faults qualify for refunds within 14 days and replacements within 30 days; after 30 days you can use The Seam with code TEAANDTEQUILA20 for 20% off repairs. 

Manufacturing issues are limited to: 

Jewellery faults: breakage, defective clasps, functional faults, gilding issues (including tarnishing as above).

Apparel faults: faulty zippers on arrival, missing or non-functional buttons on arrival, functional faults, open seams on arrival, and fabric defects visible on arrival. 

To start a claim, email customercare@teaandtequila.com with your order number and photos.

Most restocks take 4–6 weeks due to the artisanal making process. Sign up on the product page to be notified when it returns.

If this happens, we’ll let you know right away. You can wait for the restock or request a full refund.

Yes, you can add a note at checkout with your preferences. Please keep in mind availability varies and flexibility helps us find the best match.

Returned-to-sender orders can be re-shipped once shipping costs are covered, or refunded at 50%.

Please email customercare@teaandtequila.com as soon as your estimated delivery date has passed. Include your order numberand any tracking details. Our team will investigate with the courier and keep you updated.

We accept major credit cards, PayPal, and other secure payment options shown at checkout.

International customers are responsible for any customs duties and taxes charged upon arrival in their country. These charges are set by local authorities, so they’re completely out of our hands and non-refundable, even if you decide to return your order.

Email customercare@teaandtequila.com and our team will reply within 1–3 business days. Please always include your order number when reaching out.