FAQs

Orders & Shipping

Q: How long will my order take to process?
We usually ship within 2–3 business days, but during busy periods processing may take longer. You’ll receive a notification with tracking once your order is dispatched.

Q: Which shipping options do you offer?
We ship worldwide. UK and international orders are usually sent via Royal Mail or DHL. Delivery times vary depending on the destination and courier.

Q: Can I change or cancel my order?
If your order hasn’t been shipped yet, please email us as soon as possible. Once dispatched, changes and cancellations are not possible.

 

Returns & Exchanges

Q: What is your return policy?

 Refunds are available within  14 days of receiving your order. Exchanges are available within  30 days. Items must be  unused, with labels attached and in  original condition.

Non-returnable items: Earrings,  Gift cards,  Warehouse sale  items, Sample sale  items (including those purchased in person)

To start a return, please email customercare@teaandtequila.com  with your  order number and the reason for the return. 

Faulty items: We offer a  one-year guarantee. Email  customercare@teaandtequila.com  with  your order number and clear  photos  of the issue so we can help with next steps.

Q: Who covers return shipping costs?
Return shipping costs are the customer’s responsibility unless the item is faulty. We recommend a trackable service.

 

Products & Care

Q: How do I care for my jewellery?

• Store pieces in a soft pouch or box, separated to avoid scratches.
  
  

• Remove before showering, swimming, or sleeping.
  
  

• Apply perfumes and lotions before putting on your jewellery.
  
  

• Gently wipe with a soft cloth after wear and keep away from direct sunlight.
  
  

Stock & Availability

Q: When will an item be back in stock?
  Most restocks take 4–6 weeks due to the artisanal making process. Sign up on the product page to be notified when it returns.

Q: What if I bought something that turned out to be out of stock?
If this happens, we’ll let you know right away. You can wait for the restock or request a full refund.

Q: Can I request specific gemstone colours?
Yes, you can add a note at checkout with your preferences. Please keep in mind availability varies and flexibility helps us find the best match.

 

Orders Returned or Missing

Q: What happens if my order is returned to you?
Returned-to-sender orders can be re-shipped once shipping costs are covered, or refunded at  50%.

Q: What if my parcel goes missing? 
Please email customercare@teaandtequila.com as soon as your estimated delivery date has passed. Include your  order number and any tracking details. Our team will investigate with the courier and keep you updated.

 

Payments & Duties

Q: What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options shown at checkout.

Q: Will I have to pay customs fees?
International customers are responsible for any customs duties and taxes charged upon arrival in their country. These charges are set by local authorities, so they’re completely out of our hands and non-refundable, even if you decide to return your order.

Customer Support

Q: How do I contact you? 
Email  customercare@teaandtequila.com and our team will reply within 1–3 business days. Please always include your  order number  when reaching out.

Q: Can I visit your showroom?
Our London and Mexico City studios are open by appointment only. Please email us to book a visit.