Within 12 months of purchase
Complimentary
Complimentary Care
A new replacement for any manufacturing issue, at no cost to you.
UK customersWe send a prepaid return label
International customersReplacement free; you cover shipping
Customer Care
Replacement Service
Every piece is covered by twelve months of complimentary care. Beyond that, our Lifetime Replacement Service means a favourite never has to be retired.
A brand new piece
We don't repair. Every approved request is met with a new piece, made to the original design.
Nothing goes to waste
Your original is returned to us and recycled, part of the circular way our pieces are made.
A reply within 2 to 3 days
Our team reviews every request personally and comes back to you within 2 to 3 business days.
Two ways we look after you
Which applies depends on when your piece was bought. If you're unsure, start a request and we'll tell you.
After 12 months, for life
From £40
Lifetime Replacement
Plating softens with years of wear. Whenever it does, a new piece is yours for a small fee.
PlatingVisible tarnishing£40
StructuralBreaks, missing stones, faulty clasps£60
Per item, plus shipping both ways.
What's covered
Any of the following, on jewellery bought from us.
- 01Broken gemstones or pearls
- 02Missing gemstones or pearls
- 03Broken links
- 04Faulty clasps or closures
- 05Visible tarnishing or discolouration in the metal
How it works
01
Tell us about it
Complete the short form below with your order details and a photo of the piece.
02
We review
Within 2 to 3 business days we'll confirm which service applies and the next steps.
03
Send it to us
Return your original to our London studio. UK Complimentary Care comes with a prepaid label.
04
Wear it again
Your new piece arrives in its box. The original is recycled into future pieces.
Request a replacement
Tell us about your piece
Questions first? Write to customercare@teaandtequila.com.
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The finer details
Which pieces aren't eligible
Complimentary Care doesn't cover sample sale items, final sale items or non-jewellery items.
Lifetime Replacement isn't available for sample sale items, discontinued items or non-jewellery items.
Shipping and returns
Your original piece must be returned before a replacement is sent.
Complimentary Care, UK: once approved, we'll email a prepaid return label to our London studio.
Complimentary Care, international: the replacement is free; we ask you to cover the shipping cost.
Lifetime Replacement: shipping is covered by you, both for returning the original and for sending the new piece.
Duties and customs
International customers are responsible for all duties, taxes and customs fees. Tea & Tequila does not cover or reimburse customs-related charges.
Why we replace rather than repair
A new piece gives you the finish it had on the first day. Your original comes back to us and is recycled as part of our circular, low-waste production.
Keep your pieces at their best with our Jewellery Care guide.