We offer complimentary care for 1 year, with jewellery replacement for any craftsmanship issues.

Craftsmanship issues include broken; gemstones, pearls, links or closures.

What to do

Please email customercare@teaandtequila.com with your order number and a photograph of your piece. A replacement will be sent out to you on receipt of your return.

We offer complimentary care for 6 months, with a jewellery replacement for any plating issues.

What to do

Please email customercare@teaantequila.com with your order number and a photograph of your piece.

Our Lifetime Replacement Service allows you to replace your jewellery at any time beyond the Complimentary Care period.

This service provides a brand new replacement. We do not offer repairs. Original pieces must be returned and are recycled as part of our circular and sustainable production practices.

Fees

Plating Issues - £40 per item (plus shipping)
This includes:
• Visible tarnishing
• Discolouration of the metal surface
• Loss of plating finish due to wear or material ageing

Structural Damage - £60 per item (plus shipping)
This includes:
• Broken gemstones or pearls
• Broken links
• Faulty clasps or closures
• Missing gemstones or pearls

Request Lifetime Replacement

Please complete our Replacement Service Form.

Once submitted, our team will review your request and contact you within 2–3 business days with the next steps.

Terms and Conditions: 

• Shipping costs are not covered under Lifetime Replacement. Customers are responsible for return shipping of the original item and shipping fees for the replacement item.

• International customers are responsible for all duties, taxes, and customs fees. Tea & Tequila does not cover or reimburse customs-related charges.

• Lifetime Replacement is not available for sample sale items, discounted items, discontinued items, garments, or any non-jewellery items.