Shipping and Returns
RETURNS & EXCHANGES
Gift cards, sample sale, archive sale, earrings and custom items are not eligible for exchanges or refunds. Sales are final.
You can return items for a refund within 14 days or exchange them within 30 days of receiving your order. Items must be unused and in original condition with tags and packaging.
Return shipping is your responsibility unless the item is faulty (in which case costs are reimbursed after inspection). Please use a tracked, insured service and avoid visible or unprotected packaging - especially for jewellery.
If an order is refused or returned to sender, only 50% may be refunded, and shipping costs are non-refundable. If items arrive safely, a replacement may be offered.
Refunds are issued once the return is received and approved. For delays, check with your bank, then email customercare@teaandtequila.com if needed.
Gifts are refunded as store credit.
SHIPPING
Our products are produced in Mexico and we stock and ship from the UK.
Please allow up to 3 working days for us to process your order, especially during periods close to our restock date due to the high volume of orders. Our team is working diligently to get your order out as soon as possible.
£5.90 - DHL Express.
Mexico
£6.00 - for addresses in Mexico City.
£12.00 - for all other areas in Mexico.
European Union
£16.50 Royal Mail International (7–25 business days).
£24.00 - DHL Express for items under 1kg.
£28.00 - DHL Express for items 1kg or more.
Orders over €150 may incur import duties.
United States
£35.00 - DHL Express International for items under 1kg.
£39.00 - DHL Express International for items 1kg or more.
Australia
£20.50 - Royal Mail International Tracked & Signed (3–17 business days).
£38.00 - DHL Express International for items under 1kg.
Rest of the World
£38.00 - For items under 1kg (2–11 business days).
£48.00 - For items 1kg or more.