Shipping & Returns


Our products are produced in Mexico and we stock and ship from the UK. Please allow us up to 3 days to process orders.
 
For UK orders
Express (1-3 business days) tracked - £5.50 for items less than 1kg
£7.00 for items 1kg or more. 

For Mexico orders
We offer a flat rate of £5.00  for all orders in Mexico. 

For EU orders
Standard tracked shipping (2-11 business days) 
£10.00 for items less than 1kg
£14.00 for items 1kg or more. 

 For USA Orders 
Standard tracked shipping (2-11 business days) 
£12.00 for items less than 1kg
£20.00 for items 1kg or more. 

For orders to the rest of the world:
Standard tracked shipping (2-11 business days) 
£14.00 for items less than 1kg
£20.00 for items 1kg or more. 
All international Orders are not inclusive of duties charges

Returns & Exchanges

For refunds please return your item to us within 14 days of receiving your order. Items returned to us outside of this window will be eligible for an exchange only.
 
We are happy to process exchanges for up to 30 days after receiving your order. 
 
We will only authorise refunds & exchanges for items that are unused, with the label tag still in place and in the same condition that you received them in.
 
Gift cards, sample sale items and earrings are not eligible for exchanges or refunds. Sales are final.
 
Please kindly email customercare@teaandtequila.com to request a return. 
Once confirmed, we will send you the returns address. Please include a note with your name, order number and reason for return or fill in the returns note included.
 
Please also note that the shipping cost is non-refundable and the cost of shipping to return your item back to us is at your expense (unless the item is faulty, then we will happily reimburse you upon inspection).
 
We cannot guarantee the arrival of your return to us so we suggest using a trackable shipping service or purchasing shipping insurance.
 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first double check with your bank.
If it is not there and you should have received your refund already, please contact us at customercare@teaandtequila.com.


Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return.

 

For further inquiries regarding shipping, returns, exchanges and refunds please email us at customercare@teaandtequila.com