For all inquiries regarding shipping, returns, exchanges and refunds please email us at admin@teaandtequila.com

Shipping

Please allow us 3 days to process orders.

Once your order is shipped, you will be notified with a tracking number you can use to track your delivery.

For UK orders

• Standard Shipping (Under 7 Days) - £5.00
• First Class (2-3 days) - £6.50 (orders under 2kg) or £9.00 (orders over 2kg)
• Express Shipping (24-48 hours excluding weekends and bank holidays) - £7.50 (orders under 2kg) or £10.00 (orders over 2kg)

For international orders

To the USA:

• Standard shipping (3-6 days) - £15.00

To Europe:

• Standard shipping (3-6 days) - £19.00

To the rest of the world:

• Standard shipping (3-6 days) - £19.00

Returns & Exchanges

We accept returns & exchanges for up to 30 days from the date of purchase, we offer full exchanges for any other item/size or you can choose a credit note to use at our online store. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, is damaged or has any missing parts that is no fault of ours. 

To complete your return, we require a receipt or proof of purchase.

Non-returnable items are:

• Gift cards
• Sale items

To return and/or exchange your product, please post it to:

Tea & Tequila

35a Castletown Road

London W14 9HF

Shipping costs are non-refundable. 

Depending on where you send from, the time it may take for your exchanged product to reach us may vary.

If you are shipping an item valued above £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds (if applicable)

To be eligible for a refund, you must return the items within a maximum of 14 days from the date you receive them. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this sometimes can take a few days to show on your account depending on the bank. 

Non-refundable items are:

• Gift cards
• Sale items

To return and refund your product, please post it to:

Tea & Tequila

35a Castletown Road

London W14 9HF

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless there was an error with your order.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first double check with your bank.
If it is not there and you should have received your refund already, please contact us at admin@teaandtequila.com.

Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return.