Shipping & Returns

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund, although please do email us to see if we can help. However we can offer an exchange for any other item on our website for up to 30 days from the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Non-returnable items are:
Gift cards
Sale items

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
If it is not there and you should have received your refund, please contact us at admin@teaandtequila.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Please email your requests in to admin@teaandtequila.com and send your item to:

Tea & Tequila, 35a Castletown Road, London W14 9HF

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Shipping
To return your product, you should mail your product to:

Tea & Tequila, 35a Castletown Road, London W14 9HF

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless there was an error with your order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.